Effective Date: June 15, 2026
Last Updated: August 12, 2026 (platform administration is ongoing rather than transitional; Oikos United added to the service-provider table; breach-notification clock clarified)
CleanStart Connect ("CleanStart," "we," "us," or "our") is a web-based operations and accountability platform for commercial cleaning businesses. CleanStart Connect is operated by CleanStart LLC, a Washington limited liability company.
This Privacy Policy explains how we collect, use, store, and protect personal information when you use the CleanStart Connect platform (the "Platform"), including the admin dashboard, owner dashboard, the Cleaner Progressive Web App ("Cleaner PWA"), and the Client PWA.
CleanStart LLC owns and operates the Platform to run its own commercial cleaning business. If you are an owner, employee, or contractor of CleanStart LLC, your access is provided to you in connection with your work. If you are a Service Client (a customer whose facilities we clean), you have been invited to the Platform by our team. CleanStart LLC is both the operator of the cleaning business and the party responsible for (the controller of) the personal information described in this policy.
By using CleanStart Connect, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all individuals who use the Platform in any of the following roles:
Owners, Admin, and Cleaners are the principals, employees, or contractors of CleanStart LLC. Clients are CleanStart LLC's external cleaning customers.
When an account is created on the Platform, we collect:
Accounts for Owners, Admins, and Cleaners are created by admin staff. Clients receive an invite link and complete their own registration.
When users submit or manage operational issues, we collect:
When you use the Platform as a Client, we additionally collect:
The Platform includes internal team messaging features for Owners, Admins, and Cleaners. We collect:
When the Platform sends you text messages, we collect:
How you opt in: By providing your mobile phone number for use on this Platform, you consent to receive operational text messages from CleanStart Connect via Twilio. Consent to receive SMS is not required as a condition of employment with CleanStart LLC or as a condition of using the Platform.
To opt out: Reply STOP to any text message at any time. You will receive a one-time confirmation and will receive no further messages. To resume, contact your CleanStart admin.
For help: Reply HELP to any text message, or contact us at caleb@thecleanstart.com.
Message and data rates may apply. Contact your mobile carrier for information about applicable rates. Message frequency varies based on your account activity and CleanStart LLC's use of the Platform's messaging features.
Your mobile phone number and SMS opt-in data will not be shared with third parties, affiliates, or lead generators for marketing or promotional purposes.
When you use the Platform, we automatically collect:
We receive site names, addresses, and associated identifiers from CleanStart LLC's Zoho CRM system (read-only) to keep the site list current. This data belongs to CleanStart LLC.
We use the information we collect to:
We do not use your information for advertising. We do not sell your personal information. We do not share your mobile phone number or SMS opt-in data with third parties for marketing purposes.
We do not sell, rent, or trade your personal information. Mobile phone numbers and SMS opt-in data are never shared with third parties or lead generators.
We share information only in the following circumstances:
Information is visible to users based on their role:
We use a limited number of third-party service providers who process data on our behalf under contractual obligations:
| Provider | Purpose | Data Shared |
| Cloudflare R2 | Photo storage and off-site database backups | Uploaded photos and files; encrypted backups of all Platform data, held off-site for disaster recovery |
| Render | Platform hosting and database | All Platform data |
| SendGrid | Transactional email (invites, digests, alerts) | Email address and message content |
| Twilio | SMS/text message delivery | Mobile phone number only |
| Anthropic (Claude AI) | Message classification, AI search, and EN/ES auto-translation | Message text only |
| Zoho CRM | Site roster sync (read-only) | Site names and identifiers only |
| Oikos United LLC | Platform hosting administration, deployment, maintenance, security patching, and technical support | All Platform data, including direct access to the Platform database |
Mobile phone numbers are shared with Twilio solely to deliver operational messages to you. They are not shared with any other party for any purpose.
Platform administration. CleanStart Connect was built for CleanStart LLC by Oikos United LLC, a Virginia limited liability company. Under a written Hosting and Support Agreement and an executed Data Processing Agreement with CleanStart LLC, Oikos United hosts the Platform and provides deployment, maintenance, security patching, and technical support at CleanStart LLC's direction. In that role, Oikos United personnel can access Platform data, including the personal information described in this policy and including direct access to the Platform database. Oikos United acts only on CleanStart LLC's documented instructions, does not use Platform data for its own purposes, does not use it to train artificial intelligence models, and does not sell or share it. Oikos United's access continues for as long as it provides hosting and support for the Platform, and ends when that relationship ends.
We may disclose your information if required by law, court order, or government authority, or if necessary to protect the rights, property, or safety of CleanStart LLC or others.
If CleanStart LLC is acquired, merges, or sells its business or the Platform, your data may be transferred as part of that transaction. We will provide notice as described in this policy, and the successor will be bound by equivalent protections.
All data is stored and processed in the United States.
We implement commercially reasonable security measures including:
In the event of a confirmed data breach, we will notify affected users - and, where required by law, the relevant regulatory authorities - in writing without undue delay and, at the latest, within 72 hours of CleanStart LLC becoming aware of it.
Active accounts: Retained for as long as your account is active.
Deactivated accounts: Account data is retained in the Platform but you can no longer log in. Submission history and message history remains visible to admin users for operational continuity.
If CleanStart ceases operations: If CleanStart LLC ceases to operate the Platform or winds down the business, all associated data is retained for 30 days to allow for export and an orderly transition. After 30 days, CleanStart LLC may permanently delete the data, subject to any legal retention obligations.
Deletion requests: For Owners, Admins, and Cleaners, contact CleanStart LLC at caleb@thecleanstart.com; deletion or correction of employment-related records is subject to CleanStart LLC's recordkeeping and legal-retention obligations. For Clients, contact us at caleb@thecleanstart.com. We will process requests within 30 days.
Backups: We keep encrypted, off-site backups of Platform data so the Platform can be recovered after a disaster such as accidental data loss or a hosting failure. When your data is deleted from the live Platform — whether by account deactivation, a deletion request, or the wind-down process described above — residual copies may remain in these backups until they age out on our rolling backup schedule (up to approximately 90 days), at which point they are overwritten and permanently gone. Backups are used only to restore the Platform as a whole after a failure; we do not use them to bring back individual deleted records.
You may have the following rights regarding your personal information:
To exercise these rights, contact caleb@thecleanstart.com.
CleanStart Connect is a professional operations platform intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have collected information from a minor, contact us at caleb@thecleanstart.com.
We do not use advertising cookies or third-party tracking cookies.
When we make material changes, we will:
Continued use of the Platform after a change takes effect constitutes acceptance.
CleanStart LLC Email: caleb@thecleanstart.com Website: cleanstartops.com
For data deletion or access requests: caleb@thecleanstart.com